What our Customers say...
Ernesto did great
Thank you SERVPRO for the service provided to me when I had water problems. Mr. Cameron Boudreaux and Mr. Adam Bittner were very professional and proficient in this work. They clearly explained everything and kept me informed each step of the way and the end result was very satisfying. I would gladly recommend SERVPRO to anyone needing this type of service.
I wanted to take a minute to commend you and your team for the good work you do on our campus. We work with lots of vendors and contractors every day; but, there is something that stands out about SERVPRO. First, your responsiveness to our emergency situations is fantastic. You always come right away when we call and you treat our issue with importance. We have that same relationship with many others who support our function. But, the unique thing you do is --communicate. Every night, like clockwork, I get an email from you or your team to update us on progress. You include photos, what you’ve completed, and what is yet to come. That communication provides assurance to us that our issue is being handled with professionalism. It helps us to field questions and allay fears and concerns. It is a model to be emulated. I just wanted to take a minute to write you and let you know how much we appreciate your efforts, and especially your daily updates. Keep up the good work, and thank you for all you are doing.
Everyone was Great!
I highly recommend SERVPRO for water cleanup. They were at my house for total 12 days. 5 days of cleanup and 7 more days of fans for drying.
So impressed with the entire terrible experience.Clean up personnel so very professional. Every day Jeff Rice . Production Manager, was at my house checking to see if water was drying everyday. So impressed that I am allowing SERVPRO to do the restoration. Hope I never have a problem like this again, but if I do I will be calling them.
My washer caused my appointment to flood. SERVPRO was on top of it and sent someone to check on the drying process everyday. Mr Jeff Rice was very flexible and worked with my schedule. Water damage is never fun but SERVPRO helped me with the process of getting my place headed back to normal. Very professional people. I would definitely recommend them
Jeff was very easy to work with
Everyone I dealt with exceeded my expectations.
They were great
Ernesto Ragazzoni was the best person to assist me with every issue. Thanks
The service was excellent
Great job by all of SERVPRO
They are very knowledgeable in their jobs
They were quick in response and got it done for less than their estimate.
The staff was great to work with! Kevin explained everything thoroughly and all the staff including the guys who came out to set up the equipment and the guys who did ceiling demolition were great! Everyone was pleasant and friendly and always arrived on time for scheduled times. I really appreciate that!
Very nice people, liked everyone
We would like to commend Chris for his promptness for arriving at our place of residence exactly when he said he would be here. He was very courteous and took the time to answer and address all of our concerns. He represented your company in a very professional ,respectful , and caring way. He represents SERVPRO exactly as portrayed in the commercials we have watched on television. Prompt, Courteous, Caring, and very Professional.
I would not change anything they were great I would tell everyone about them
The entire staff was immediate to respond, so sympathetic in our crisis, and excellent in their service
Thank you so much I really have enjoyed working with you and your team. Your work has been beyond my expectations. Hope to never need your services again. But should the need arise I will definitely call you.
I want to thank you for the wonderful service I received. The ladies that came out were great and worked very hard. They made me smile about my situation. Thank you so much
Pleased with phone alert, and promptness. Reliability, dependability is gold standard for service industry.
I called SERVPRO and spoke with Kathy. I was looking at purchasing a house and had a question about getting rid of animal smells. Kathy talked with others at the facility and called me back with a suggestion in 15mins or less, actually suggesting to do business with someone else because what they were offering would only be temporary. This lets me know all I need to know about this company.
SERVPRO of Birmingham did a fantastic job on the mitigation of my water damage. Fast, knowledgeable, friendly service, you just can't beat that. They were fast to respond to my call and had things dry in just a few days and they cleaned up behind themselves. I highly recommend using SERVPRO for any water damage needs. Shout out to Chris Huggins, Mark Hargus, and Kevin Blankenship for all the good work!
Everyone was very courteous, helpful and understanding under a very stressful situation for me.
The gentlemen were wonderful, true servant leaders! Our house looks "Like it never even happened."
Wonderful service, wonderful, professional personnel. Very pleased.
SERVPRO Birmingham has always been great about education. I feel knowledgeable about what they have to offer and refer business with confidence and trust that it will be handled in a professional and expedient manner. Thanks!
Communication was outstanding!
Professional all the way; I've never needed this before, but was totally awed by the service and professionalism of all the persons involved. Thanks!
Got the opportunity to meet Huck..Amazing wealth of knowledge and professionalism..I would highly recommend SERVPRO to anyone
I deal with Huck McElveen, and have the utmost confidence in him. His courtesy, friendliness and the integrity he has displayed over the years has earned my trust. If I ever I a problem, I know exactly who to call!
We had a water line break outside our building and flooded our basement. SERVPRO quickly responded and cleaned up the water. We went through the drying process to avoid the "M" word (mold). SERVPRO thoroughly dried the space and provided us documentation that the process was complete. Great Job!
I would have rated them a “10” if that was an option. The service was impeccable! After a 3 day trip, we came home to a flooded house. They were here in about an hour (6:pm) and stayed until 3:am removing water & taking up buckled wood flooring. The packing crew Michelle and Teresa cleared out closets, cabinets and assisted with anything I needed, as well as the rest of the crew. I was in awe of the respect and kindness each employee showed us. By the end of the week we felt like we were saying goodbye to friends. Thank You SERVPRO, you are the BEST !
All the SERVPRO representatives were extremely helpful, informative, and reassuring about outcomes after the water damage.
Wonderful company who helps out in the very time of need! Timely and takes their job seriously. They have the best equipment and the expertise to rehab property that has been negatively affected. I have used them several times on some of the commercial properties that I manage and they were lifesavers.
SERVPRO of Birmingham has always been the one to call when we have disasters or problems in our Factory Connection stores. They are fast and cognizant of the issues we are facing and always ready to help
SERVPRO is a fantastic company with great leadership. We can always rely on SERVPRO with full trust and confidence. They respond quickly and always do a great job.
SERVPRO of Birmingham is fantastic and will help whenever anything is needed, day or night. We use them all of the time and are never disappointed. Stan and his team do great work!
Keep up the good work
Overall I thought the company did a very good job.
Ernesto did a great job- I am so thankful for all the help with this water damage.
We recently experienced a chimney fire & one of our first calls was to SERVPRO. This wasn't our 1st experience with them, but when dealing with our personal home we knew we needed the BEST. Adam was so kind going through the steps needed & putting our minds at ease, going above & beyond. When you experience fire or water damage, it is stressful...we are so thankful there is such a caring company out there, showing compassion for their clients, as well as, remedying the issue.
All employees were very professional and hard workers.
The two guys who came and cleaned on 12/23 did a phenomenal job
We recently had smoke damage from an oven fire. Adam, from SERVPRO of Birmingham, came out to our home the next day. He did a great job of assessing the situation and providing advice as to how to clean up. Even though we are not filing any damage claims from the smoke damage, we appreciate the peace of mind of knowing that the house can be cleaned with a little elbow grease. Thank you Adam for the advice and attention to detail!
They were very courteous.
The staff was very polite and always asked if we had any questions.
When you go through these experiences in my case water leak it was troubling until SERVPRO showed up. Chris who originally came out to evaluate the damaged the water did had a crew here that afternoon to start setting up the equipment. Once the equipment was set up Mark Hargus was my monitoring pro who carefully watched the moister percentage in the subfloors, Mark did a great job setting up daily visits that would work with my schedule. I hope no one has to go through troubling times over accidents to your home but if you do I advise you contact SERVPRO.
We had a water problem and Allstate sent the best - SERVPRO. The flooring had to be removed and they did it quickly and with no problems. Jeff Rice came out the next two days to check on how the floor was drying. He was on time and worked quickly so I could get back to work. I will definitely recommend SERVPRO to anyone who needs to put their home back together.
Thank you all for getting our house back to as normal as possible in such a quick manner! We really appreciate it!
Jeff exemplified the epitome of professionalism.
SERVPRO did an amazing job, cleaning up water damage from my husband's failed faucet repair. We have water in the living room, kitchen, and wet carpet in an adjoining bedroom. The SERVPRO team evaluated our damage, sent a crew to set up blowers and dehumidifiers, remove baseboards. The cleanup was spectacular. Someone came daily to inspect the drying process. This is a well-organized professional group. I highly recommend their work.
He spoke of the sense of urgency, professionalism and courtesy displayed by each and every one of the SERVPRO employees he has interacted with.
Earlier this month I had a back up problem that required a professional! Every day I drive by the SERVPRO business on the corner of county 11 and Huntley Parkway in Pelham. I called them and that afternoon SERVPRO responded by sending out Adam Whitley for an initial inspection to the damage and planned actions.
Adam Whitley is a truly professional young man and I felt we had contacted the right company.
We agreed to start the clean up the next morning, and right on time 8:00 AM, they showed and started the clean up process. This included taking up part of our newly laid carpet and removing the pad from the front bath, down the hall and almost into the dining room. After fully cleaning up the area SERVPRO installed large dryer fan and a humidifier, which made the house sound like and airport with several B-17s waiting to take off. SERVPRO then arranged to have their carpet folks to come to the house on Monday (it was Friday now). This would give the carpet ample time to dry out.
On Monday the carpet team arrived, installed new carpet pad and reinstalled the pulled up carpet in a true professional manner. I was truly amazed by their sense of customer service and professionalism. They truly lived up to their slogan "Like it never even happened."
If I have any other problems SERVPRO will be the company I will call. Excellent Job folks!
I could not have asked for better, more professional, and friendly service. Thank you!
Very nice service.
Chris Hooper and John Davis; they were both very kind and helpful, and they worked extremely hard and did a 'phenomenal' job.
Group was efficient, professional & customer oriented. Thanks!!!
Terrific job done!! Bill was very professional, courteous & extremely helpful during a difficult time. Thank you!
Ernesto Ragazzoni was great!
They were great!
Appreciated lock box option!
I enjoyed working with you over the last few weeks. You and your team are top notch! You made the cleanup process look effortless. The overall finished product is quite impressive. As weird as it sounds, I hope we get to work together in the future. Thanks for everything!
Very courteous and knowledgeable.
Bill and Ernesto were so good to us. Kind and professional.
All of the SERVPRO people I had dealings with were friendly, helpful and knowledgeable. They also were respectful of our house, possessions and family. They were very good about giving us the right information to help us make decisions and get through our crisis.
What wonderful job Jodi is doing! My job just took off when Jodi took charge. Jodi's outstanding personality makes her so nice to work with, I appreciate her.
They each were courteous and prompt with checking in during the whole process. Robert came by after 9pm to make sure I was taken care of.
Group was efficient, professional & customer oriented.
I would highly recommend. Very pleasant to have in my home. Work was up high standards, pleasant to know!
I am a satisfied customer. The people from SERVPRO seem to really care about the customer's feelings. they are so genuine in their concern. Great job. I would recommend SERVPRO to others without hesitation.
I would like to tell you what a wonderful experience I have just had with your company. During the downpour this morning, water backed up onto my porch (enclosed) and threatened to come into my den. A call to SERVPRO and two young men, Huck & Adam, came to my rescue. They then sent Darin and Hunter to come to take care of my porch and also my basement. I have called several people who are going to look at my situation, and hopefully, to tell me what to do in the future. Thank you again and again for not only to be as willing to help me but also for the caring service people.
Service was great, employees were very kind and courteous
The process was great! The people were great!
Prompt, professional, courteous and exceeded my expectations.
It's hard to improve this excellent service! Bill and the weekend help were amazing & super friendly!
Ms. Tammy was a real treat. She fixed my daughter's room extra special each day. My daughter thought they were there just to fix her room.
Great company! Really value your professionalism and thoroughness.
SERVPRO did an outstanding job!
They were very responsive, thorough, follow up and communicated often and clearly!
Everyone I dealt with was great!
Very polite and knowledgeable!
All your men are great!
Everyone was nice and professional.
New facility is top of the line which will only make our customers experience in the event of a loss a little easier to deal with.
Professionalism & Class, not only repairing jobs but representing model Christian attitudes
SERVPRO came to my rescue very quickly. They were prepared to get started on their job right away. Everyone who was involved in the process was mannerly, helpful, and helped me handle my situation better by assuring me that they would take care of it. They were efficient and open to my comments, questions, and suggestions. They came back often until they felt they could leave me in good shape. I would recommend them to anyone with a cleanup problem. I'll us SERVPRO if I ever have another need without
I can't say enough how great the team was. I was called within minutes of them knowing we needed their service. Everything was explained and handled. I was beyond impressed with how they communicate and consider the time of our family. They came just when they said and worked around our time. Thank you.
SERVPRO is an excellent company. We were in a world of hurt when they came in and took over. Removed all of the carpet, pad, some Sheetrock & vanity. Very courteous. We highly recommend them.
Everything was seamless!
Great job. We have been very impressed with your professionalism, courtesy and fast response.
I would like for you to know your guys did an awesome job. They were very professional but cordial at the same time. We were very happy that they were able to dry us out so quickly.
From the first responder, Matt, to the tear out guy,Robert and finally the monitor Mark, they represented your company very well!
We will definitely recommend SERVPRO to anyone!
Great!!! I will be glad to recommend if ever needed!
Professional and courteous!
Phillip and Tim were graciously complementary of our team and the quality of work we produce for them. They specifically mentioned the high level of communication, expertise and professionalism that David Hyde has shown them this year. They were very complementary of all the production crews that have worked on site for them as well. The bottom line is they use us because they trust us. -Huck
They were very professional and focused in their approach. Thank you for your prompt attention to our issue.
Jeff Rice was very helpful!
I can't say enough about the technicians from SERVPRO of Birmingham. They showed up in no time after being called. Their service was stellar, and they treated my family with the utmost respect. Water issues aren't pleasant, and I was very upset at the time that they arrived, but each person that came in to help offered nothing but positive comments, and assured me that everything was going to be alright. They went above and beyond to call, email, monitor and do what was best for us during the entire process, and for that we're extremely grateful! If you ever need help during a water emergency, don't hesitate to call them!
Great Company. One of the most hardest working teams I ever seen. Owners are very trustworthy!!
The staff was very knowledgeable and kept me informed throughout the process. Bill, Chris and Ron were very helpful and accessible.
Professional and very thorough.
Jeff was super friendly and made this experience with SERVPRO awesome!
Mark and Chris were very kind and professional. They were always willing to explain the process and provided updates throughout the process. They were very understanding of my work schedule.
Amazingly fast service did a very professional job and even cleaned our rug! I had no idea a company like this even existed! My family and I are greatly appreciative! Keep up the good work!
Ps. great customer service!
Awesome staff and awesome service always provided to our insureds. SERVPRO of Birmingham takes care of our customers in the manner I would want to be treated and taken care of!
Had some water damage to my basement/den area from my washing machine. SERVPRO contacted me immediately. A nice gentleman by the name of Bill Van Deren was at my residence within an hour. He assessed the damage, had a crew come out, strip carpets, walls, etc. even came back every day to see if all the water dried up. Very impressed!!!! I highly recommend SERVPRO
You guys are great. Excellent service and professionalism. Your employees are top notch!
The daily email updates were most helpful. Thank you for the outstanding service!
Keep up the good work! The gentlemen were indeed gentlemen - courteous and very polite and professional.
I feel like we had VIP service throughout the process. The level of communication and personal attention we received is virtually unheard of with today's customer service standards. Could not be happier.
First of all I want to say thank you for the great job that you guys did at our building with the clean up from the water leak Wednesday. It is great to have a partner that comes in and knows what is expected and delivers. We really appreciate all of the efforts from the entire SERVPRO crew that is working with us here at the Regions Operations Center.
Had it not been for Rob, a whole string of things would not have happened. Mr. Logan stated that he will be sending business to SERVPRO because Rob went that extra mile and helped him when he needed it most. He was able to close on the house in the time he wanted and is very grateful for the assistance.
Ms Hill dropped off a rug to be cleaned and added to her items we are storing for her. Deon went to assist her and she called back afterwards and stated "That is the nicest young man: He is always so polite and I would claim him as one of my own." She wanted everyone to know what a joy is it for her to work with him.
She wanted to call and say how pleased she was with our services. She said that Jonathan and Pablo did a great job on her reinstall. She complimented every team member that responded to her call. She said that she was so happy that we came and she had never experienced a time that she would need our services. She stated that now when she see's the commercial with the "LITTLE GREEN TRUCKS" she will know exactly what is going on and that a great team is coming to help someone.
She wanted to let us know that she was very impressed and pleased with the service she received from our SERVPRO Team. She stated that she was so comfortable with him because of his kindness and care that he took to help her in a time when she had never experienced anything like her water damage before. She said that she was going out of town with her daughter and grandchildren and felt very comfortable leaving us with the keys and taking care of things for her.
I am writing you to tell you how impressed I am with Jeff Rice who has worked on our cleanup. He is very knowledgeable and explained the process all along the way. He was also very prompt & courteous. I told my husband of all the people who have been working on our home this month that I think he stood out as an excellent professional!
SERVPRO has been handling water damage at our house since Sept. 18th. While everyone has been courteous some have been especially kind and knowledgeable. I want to let you know about these gentleman. Josh and Dale have been to our house twice. Each time, they went out of their way to be polite. In addition to that, they explained things fully, listened to my concerns and addressed them where they could. They then did a consistent job of passing the others on to a manager.
The teams that responded to her call were above and beyond wonderful, professional, courteous and friendly and the fact that they were young men was especially impressive to her. She said "You just don't see that much anymore". She has a son and 3 daughters and said that she hoped that they would give that kind of attention and kindness to persons that they may help. It was not the first time she had a water occurrence but that this company and the teams we have were the Best!
I am overwhelmed with pure joy over the work Jonathan and Pablo did on my carpets. I also want to include a thank you to Ernesto. I cannot believe how wonderful of a job they did and how courteous they were! I will tell everyone about SERVPRO of Birmingham!